PARENTLINE
Phone Counselling
Open 7 days a week, 6am to midnight AEST
Phone counselling is the fastest way to get support and start talking.
If you live in QLD or the NT, you can call us on 1300 30 1300 for any parenting or family related issues, for the cost of a local call (higher charges may apply with some phone plans).
Talk to us about anything, including:
- All things parenting (big or small)
- Bullying and school challenges
- Relationships and family conflict
- Separation and co-parenting
- Tantrums, outbursts, anxiety + more!
How does phone counselling work?
Call us
Phone 1300 30 1300
Wait
You’ll hear a recorded message from us, outlining how Parentline works
Speak with a Counsellor
As soon as the message is over, you’ll be connected with the next available counsellor who’ll start the session or you can leave a voicemail and a counsellor will call you back
Facts about phone counselling…
- When can I call Parentline? The phones are open 7 days a week, from 6am to midnight AEST
- Do I have to share my private information? It’s private and confidential. See our Privacy page for more information
- What can I talk about on a call? Your counsellor will ask you what you want to talk about and ask you some questions to help understand what’s going on for you
- Am I able to choose who I speak to? You can choose the gender of the counsellor you speak to
- What happens if the line is busy? When our phone lines get busy, sometimes we will need to put you on hold until a counsellor is available or a counsellor can call you back
- Am I able to request the same counsellor if I call more than once? The counsellor you speak to may tell you their name, so if you call again, you can ask to speak to the same person
Can’t call us?
No worries, we can still support and help you!
Connect with us instead on WebChat - or join My Circle for Parents, and chat anonymously with other parents, just like you!
