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WebChat Counselling

Open 8am-9pm, 7 days a week.

WebChat counselling is a great alternative to phone counselling, if you prefer writing to talking.

It's similar to Facebook Messenger and WhatsApp - except you need to login through the Parentline website.

WebChat can be a helpful first step to talk about what you're going through and to look at some options which may help improve things.

How does WebChat counselling work?

Read about WebChat

When you start you’ll get some information about confidentiality, privacy and our Duty of Care. You can also check out our privacy policy and FAQ section for more info.


When you login you’ll be asked to fill out a short questionnaire. This helps us understand how best to help you. You’ll then go into our queue where you may have to wait, depending on how busy it is.

Chat with a Counsellor

You’ll then be connected to one of our counsellors who’ll look over your questionnaire responses and begin the counselling session.

Facts about WebChat counselling…

  • You can choose the gender of the counsellor you speak to
  • Your counsellor will ask you what you want to talk about and ask you some questions to help understand what’s going on for you

Can’t message us?

No worries, we can still support and help you!

You can still give us a call.