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Parentline is here for you

Parenting is a tough gig!

While it can be rewarding, it can also be puzzling, difficult and at times frustrating.

If you’re struggling, we’re here for you.

Parentline offers confidential phone and WebChat counselling and support for parents and carers of children in Queensland and the Northern Territory.

Our phones are open every day from 8am – 10pm, while WebChat is available every day from 8am – 9pm.

How can Parentline help me?

Sometimes you just need to talk to someone. Sometimes you need guidance.

You can talk to our qualified counsellors about anything to do with those challenges you’re facing as a parent or those issues affecting your family.

Whether it’s strategies for challenging behaviour, your relationship with your children, co-parenting guidance or mental health help, we’re here for you.

“It gave me the confidence to keep going through with a situation that was difficult – to keep going with what I was doing. It reaffirmed things I thought I knew and gave me some tips on some other ways to continue with. It was very clear advice and I got what I needed.”

– Amy, mother of two

Top 5 Concerns of Parents Contacting Parentline

Challenging behaviour and discipline

Parent-child relationships

Parenting strategies

Parent relationships

Parent mental and emotional health

What can I talk about?

People call for all different reasons, but here are a few examples:

To talk through the different stages of childhood and what to expect

For help managing unexpected problems with children

During times of crisis

Sharing an achievement or milestone

When needing someone who can listen and not judge during difficult family times

To put in place strategies to manage longer term problems with children

When cultural values conflict with a child’s environment

Our Commitment to Safeguarding

We're committed to providing services that protect and keep children and young people free from harm.

Commitment to the Care and Protection of Young People

We seek to ensure that all children, young people and adults at risk are safe from harm, are respected and nurtured so as to reach their full potential in life.

At all times children and young people are supported and encouraged to have their voices heard, to seek justice and to access counselling and other support services in order to overcome the impacts of harm.

Read our Position Statement

Read our Safeguarding Principles

Read our Safeguarding Policies and Procedures

Child and Youth Risk Management Strategy

Parentline maintains clear policies and procedures to ensure appropriate risk management strategies are in place as part of our commitment to the safety and wellbeing of children and the protection of children from harm.

These include a code of conduct for interacting with children and young people, the recruitment and training of staff and the handling of disclosures or suspicions of harm.

Read our Code of Conduct

Read our Child & Youth Risk Management Strategy

Want to talk to us?

If you need help with a parenting issue or just need someone to talk to, Parentline is here.

Give us a call on 1300 30 1300 today!